Support isn't just a feature—it's the backbone of any reliable Loan Management System. With regulators watching closely, we ensure zero room for downtime or errors.
NBFCs don’t just recommend any software—they recommend the one they rely on every single day. They champion the platform that processes their transactions with absolute precision and automates their complex regulatory reporting. When their reputation is on the line, they choose the stability of Encore.
Our 100% retention rate for long-term clients is proof of our adaptability. We don't just maintain the status quo; we evolve alongside our partners, ensuring Encore LMS proactively meets every new scale challenge, innovation demand, and regulatory shift.
Encore LMS offers dedicated, responsive, and expert support to ensure that your operations run smoothly at all times. Whether it's onboarding, new product launches, implementing portfolio purchase or sale, or monthly closing, we’re just a call away.
Ensure timely compliance with evolving regulatory guidelines.
Architecture that adapts as your Asset Under Management (AUM) grows.
Address operational queries and custom requirements swiftly.
We’re not just software providers — we’re your long-term technology partner.
Encore LMS is updated regularly to reflect the latest RBI circulars, NBFC frameworks, and NHB directives—often ahead of deadlines. Our versioning and audit logs ensure traceability, and our automated workflows reduce manual error.
Our commitment to your success is built on a three-dimensional support model that covers your business today and your growth tomorrow.
We provide expert handholding. Our team works closely with your leadership to ensure your specific lending methods are perfectly mapped to the right Encore360 features, optimizing your workflows from day one.
Your software should grow with you. We provide continuous feature support, delivering a roadmap of constant product evolution alongside client-specific add-ons that ensure your platform remains a perfect fit for your unique market niche.
Our support desk is an extension of your team. We provide proactive day-to-day assistance, performing deep-dive investigations into user observations and providing clear, technical explanations of system behaviors so your team can work with absolute confidence.
The Encore Difference
Full access to your data, anytime. No hidden barriers.
We adapt to your processes without the chaos.
Deep understanding of how Indian NBFCs actually work.
We listen, iterate, and build features you need before you ask.
"The team’s strong domain understanding, responsiveness, and ability to support business and regulatory enhancements have contributed to smooth and stable operations. We value the partnership and look forward to continuing our association as we scale our housing finance and co-lending portfolio."
CEO, Family Home Finance Private Limited
Yes. NBFCs are audited by the RBI either directly or through authorized auditors. Our support team assists during audit cycles by providing ad-hoc reports, data extracts, and technical clarifications in response to auditor queries. Encore360 is designed with audit trails, role-based controls, and compliance-ready reporting to support regulatory reviews.
Service Level Agreements (SLAs) are defined based on each client’s business model, scale of operations, and support requirements. SLAs are finalized during onboarding and fine-tuned over time to align with operational needs and agreed response and resolution timelines.
Yes. Encore360 follows a well-defined implementation process that covers configuration, onboarding, and go-live support. For clients migrating from an existing LMS, our team assists with data migration and validation. We also support deferred migration, allowing clients to start using Encore360 for new products or new loans while existing portfolios are migrated in parallel.